Case Studies
Timeshares by Owner Orlando, Florida

Summary: When a nationwide Internet advertising company was moving to a new office, they got into a bind with their network. The company needed a professional, licensed contractor to install voice and data infrastructure … and they needed one fast. With only a brief introduction, and a three-day timeline, Piranha saved the company’s move.

Project Challenge: Extremely quick turnaround

Takeaway: Even in the tightest of pinches, Piranha comes through for every customer … new or old.

Details: We all know that selling relies on communication. And, that the ability to communicate using the phone and Internet relies on a physical support network. Timeshares By Owner recently found out just how important that network is. When moving its main call center and administrative offices to a new location in Central Florida, the nationwide timeshare re-sale company was almost without this integral infrastructure. Timeshares By Owner was in the midst of preparing their new building for the big move, and the open date for the new office was drawing very near. One of the last things that had to be done was to install the voice and data cabling throughout the space. They were planning on an internal person doing this work, and weren’t thinking much of it. Then, they were blindsided with a real glitch: their installation resource wasn’t licensed; and, therefore wasn’t able to get a permit to do the job.

Now, Timeshares By Owner was just a few days from moving into a new office. Agents relocating there would need to spend nearly 50,000 minutes per month on the phone; administrative staff would need to access servers and the Internet; and, the company was expecting foot traffic at the new address. Contractors and vendors were lined up and scheduled to move equipment and complete the move. And, double expenses would be incurred if they couldn’t immediately continue with their plans.

To find out how Piranha stepped in and made this “one of the best experiences Timeshares by Owner has ever had working with a vendor of any kind,” download the pdf.


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